Refund Policy

Overview

At Tinsley's Carpet Service, we stand behind the quality of our work and materials. This refund policy outlines our commitment to customer satisfaction and the terms under which refunds may be issued.

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Service Guarantees

Quality Workmanship

We promise the quality of our installation and refinishing work. If our work does not meet professional standards due to our errors or oversight, we will:

• Return to your property to correct the issue at no additional charge
• Provide materials and labor necessary to fix any defects
• Ensure the corrected work meets our quality standards

Material Defects

We work with trusted suppliers and promise that all materials used meet manufacturer specifications. If material defects are identified within 30 days of completion, we will coordinate with suppliers for replacement or refund.

Timeline Adherence

We make every effort to complete projects within agreed-upon timeframes. If significant delays occur due to our scheduling issues, we will discuss options including partial refunds for extended inconveniences.

Refund Eligibility

Full Refund Conditions

Full refunds may be issued in the following circumstances:

• Service Cancellation Before Work Begins: If you cancel the project before any work has commenced, a full refund of any deposits will be issued.
• Material Unavailability: If specific materials become unavailable and suitable alternatives cannot be agreed upon, a full refund will be issued for those materials.
• Significant Project Modification: If the project scope changes substantially due to unforeseen circumstances and both parties cannot reach agreement on revised terms.

Partial Refund Conditions

Partial refunds may be considered for:

• Early Termination: If work is stopped before completion, a refund will be issued for work not yet performed minus any non-refundable material deposits.
• Quality Issues: If significant work must be redone due to our errors, additional costs beyond the original estimate may be refunded.
• Material Upgrades: If alternative materials of higher value are used due to availability issues, customers may receive a refund for the price difference.

Non-Refundable Situations

The following situations do not qualify for refunds:

• Customer-Initiated Changes: If you request changes after work has begun that require additional materials or labor
• Normal Wear and Tear: Natural aging and wear of flooring materials over time
• Damage from External Factors: Damage caused by pets, flooding, heavy furniture, or other external factors beyond our control
• Installation on Unsuitable Surfaces: If the subfloor or existing conditions are not suitable for the requested flooring type
• Customer-Supplied Materials: Refunds are not provided for materials supplied directly by the customer

Refund Process

How to Request a Refund

To request a refund, please contact us with the following information:

• Your name and contact information
• Service address
• Date of service completion
• Detailed description of the issue or reason for refund request
• Photographs of any quality issues (if applicable)
• Invoice or contract number

Contact Information:

Phone: (931) 823-6654

Email: alonsohester@tinsleycrptsvc.com

Review Timeline

All refund requests will be reviewed within 5 business days. During this time, we may:

• Contact you for additional information
• Schedule an inspection if quality issues are reported
• Consult with our team to assess the situation

Resolution Timeline

Once a refund is approved:

• Debit/Credit Card Refunds: Processed within 3-5 business days
• Check Refunds: Mailed within 7-10 business days
• Electronic Transfers: Completed within 1-3 business days

Quality Standards and Definitions

What We Consider "Quality Issues"

Quality issues include but are not limited to:

• Visible gaps or seams in installation
• Uneven surfaces that affect functionality
• Premature wear due to poor installation techniques
• Materials that fail to meet manufacturer specifications
• Work that doesn't match agreed-upon specifications

What We Consider "Normal Wear"

Normal wear that is not covered by our refund policy includes:

• Gradual color fading from sunlight exposure
• Minor scuffs and scratches from normal use
• Indentations from furniture legs (without protection)
• Wear patterns in high-traffic areas after extended use
• Natural aging of materials over time

Manufacturer Warranties

In addition to our service guarantees, many flooring materials come with manufacturer warranties. These warranties typically cover:

• Material defects and premature wear
• Fading and staining resistance
• Structural integrity under normal use

We will help coordinate with manufacturers for warranty claims and provide all necessary documentation for any claims you wish to pursue independently.

Contact and Dispute Resolution

We encourage direct communication to resolve any concerns. If you have questions about this refund policy or wish to discuss a specific situation:

Primary Contact:

Tinsley's Carpet Service

Phone: (931) 823-6654

Email: alonsohester@tinsleycrptsvc.com

Address: 559 Frogtown Rd, Livingston, TN 38570-8466

If you feel your concerns haven't been adequately addressed, we are committed to working together to find a fair resolution. Your satisfaction is our priority, and we believe most issues can be resolved through direct communication.